Frequently asked Questions (FAQS)

What breed of puppies do you offer?

At Paws Home, we specialize in providing a variety of purebred puppies known for their health, temperament, and compatibility as family pets.

Where are you located?

We are based in South Africa, but we serve customers nationwide/internationally through our reliable shipping services.

How can i contact Paws Home?

You can reach us via Phone, Email , connect with us on social media through WhatsApp or on our google profile by clicking the maps on the contact page.

Are puppies Vaccinated and dewormed?

Yes, all puppies at Paws Home receive age-appropriate vaccinations and regular deworming treatments as part of our comprehensive health care protocol.

Do you have a physical location i can visit?

Yes, we welcome visits by appointment. Please contact us in advance to schedule your visit and meet our puppies in person.

How Can i adopt a puppy from Paws Home?

To adopt a puppy from us, simply browse our available puppies on our website. Once you find a puppy you’re interested in, contact us directly to inquire about adoption availability and next steps.

Can i see pictures or videos of your puppies?

Absolutely! We regularly update our website and social media channels with high-quality photos and videos of our puppies. This allows you to see their personalities and development as they grow.

How do you ensure the health and wellbeing of the puppy?

Each puppy at Paws Home receives individualized care and attention from our dedicated team. They are raised in a nurturing environment with proper socialization, veterinary care, and a nutritious diet to promote their overall health and happiness.

What should i feed my puppy with?

Upon adoption, we provide dietary recommendations tailored to your puppy’s age, breed, and specific needs. We offer guidance on transitioning your puppy to their new home and maintaining a healthy diet for optimal growth and development.

Do you ship puppies?

Yes, we offer safe and reliable shipping services for our puppies to customers across Africa and the world at large. Whether you’re located nearby or in a different state/country, we ensure your puppy arrives safely and comfortably to their new home.

How does shipping work?

Our shipping process involves the use of professional pet transportation services. Depending on the distance and logistics, we utilize climate-controlled vehicles or reputable airlines with specialized pet shipping programs. Each shipment is carefully planned to minimize stress and ensure your puppy’s well-being during transit.

How does shipping cost?

Shipping costs vary based on factors such as distance, delivery method, and any specific requirements. We provide detailed information and estimates during the purchasing process to help you plan accordingly.

What support do you offer after i purchase a puppy?

At Paws Home, our commitment to you and your puppy doesn’t end with adoption. We provide ongoing support and guidance on various aspects of puppy care, training, and health maintenance. Whether you have questions about grooming, behavior, or nutrition, we’re here to assist you every step of the way.

Can i refund a puppy if it doesn't workout?

We understand that sometimes circumstances change. While we strive for a successful adoption, we have a refund policy or return policy in place. Please refer to our policy page for detailed information on returning a puppy if necessary, including conditions and procedures.